DarcyIQ is committed to providing a reliable and transparent service. If you are experiencing an issue that is not reflected on this page, please contact the DarcyIQ team. For product information, visit darcyiq.com.
DarcyIQ is committed to providing a reliable and transparent service. If you are experiencing an issue that is not reflected on this page, please contact the DarcyIQ team. For product information, visit darcyiq.com.
This issue has been resolved with our infrastructure provider.
Root Cause: AWS AgentCore Runtime had a degraded cold start from from previously <1 second, to >40 seconds. This cold start affected a subset of AWS regions and AgentCore customers. AWS Boto3 was unable to recover from this timeout.
Remediation:
- DarcyIQ development team have implemented additional retries and checks which will allow for a graceful recovery when this occurs in the future.
Resolved
This issue has been resolved with our infrastructure provider.
Root Cause: AWS AgentCore Runtime had a degraded cold start from from previously <1 second, to >40 seconds. This cold start affected a subset of AWS regions and AgentCore customers. AWS Boto3 was unable to recover from this timeout.
Remediation:
- DarcyIQ development team have implemented additional retries and checks which will allow for a graceful recovery when this occurs in the future.
Resolved
Our infrastructure vendor has resolved this issue.
Identified
We are investigating reports of intermittent performance degradation with the DarcyIQ Cloud Computer. Some users may experience slower-than-expected startup times, and in certain cases, uploaded files or content may not be properly consumed by the environment on first attempt. The Cloud Computer remains operational, but the experience is degraded for affected sessions. We are actively working to identify the root cause and will provide an update as soon as we have more information.
Update: We are in contact with our infrastructure vendor and have located the issue.
Update: This issue is now resolved.